Insight

Newsletters

January 2020

We have had another busy month learning and growing. Check out some of the highlights from January.

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December 2019

From all of us at Tompkins Fulfillment we want to wish you a very Happy Holiday season. Below are a few highlights from December.

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Articles

Digital Commerce Reinvention: A Case Study

In the following dialogue, we set the framework for competing in this new customer-driven world. We lay out the focus areas and fundamental tools for designing and applying a comprehensive approach, substantiated in this case study of a consumer products company.

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New Year’s Resolutions: Achieving High Customer Service Levels at Lower Costs

Amazon’s purchase of Whole Foods sent a shock wave through the retail industry that left many recognizing the need to amass demand to deliver on near real-time deliveries. An unexpected benefit from this acquisition was a treasure trove of data that enriched their understanding of the food business. The effect of this deal and its unintended consequences was a wake-up call to the industry to the need to deliver a very high level of customer service.

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Implementing New Strategies for the New Customer Behaviors

This article addresses the implementation of that “planning.” It assumes that your company executives have determined there is the need to reinvent, and that an assessment of its readiness for change has been completed satisfactorily. As with the previous article, this provides executives with information and points of view that act as guidelines for managing the process of reinvention.

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Videos

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Newsroom

MonarchFx Partners with Avectous to Deliver Enhanced WMS Capabilities

Raleigh, N.C. – MonarchFx, a business unit of Tompkins International, announces a strategic alliance with Avectous, which offers a full suite of Supply Chain Fulfillment software, including WMS, DOM-WMS and Carrier Connectivity. MonarchFx will be leveraging Avectous’ full suite of applications across its entire fulfillment network. 

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Blog

Engineering New Learning Opportunities at Purdue University

Jim Tompkins has a longstanding relationship with Purdue University, receiving his Bachelor of Science, Master of Science and Ph.D. in industrial engineering from the home of the Boilermakers. It’s where he met one of the early pioneers of industrial engineering—and a professional idol of his—Lillian Gilbreth.

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Grocers Feed Growing E-commerce Demands with Micro-Fulfillment Strategies

Despite conflicting predictions, online grocery is beginning to gain momentum, with sales estimated to reach $29.7 billion in 2021, more than double the $14.2 billion in sales in 2017, according to Statista. Grocery is largely responsible for Walmart’s e-commerce growth in the last 12 months, with the retail giant posting its strongest quarterly growth in Q3 with a 41 percent increase in e-commerce sales. This can be attributed to recent advances in grocery offerings, including free and same-day pickup and delivery services for thousands of locations across the U.S.

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Sell Anywhere: Embracing the New End-to-End Supply Chain for Digital Commerce

In our last post, we discussed how traditional supply chains need to evolve to incorporate the customer journey, which can be summed up in the three mega-processes of SHOP, BUY and USE. In order to succeed in the world of digital commerce and meet unrelenting customer expectations, brands and retailers must adapt their supply chains and sales strategies to maximize product visibility and provide customers with a personalized, seamless experience whenever, wherever and however they want it.

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